General Terms and Conditions of Sale
GENERAL CONDITIONS OF SALE (GCS)
The purpose of the General Conditions of Sale is, on the one hand, to inform any possible B2C and B2B buyer on the conditions and modalities in which the seller (hereafter "ENFANCE PARIS" or "the seller") proceeds with the sale and the delivery of the ordered products and, on the other hand, to define the rights and obligations of the parties within the framework of the sale of products by ENFANCE PARIS to the consumer (hereafter and hereafter "the Buyer", "the Customer" or "the User"). They apply, without restriction or reserve, to all sales of products offered by ENFANCE PARIS SAS on its Internet site (hereafter the "Site" or "the Internet Site") and directly for B2B professional orders.
Consequently, the fact that the Buyer orders a product offered for sale on the Internet Site of ENFANCE PARIS, or completes the B2B order form implies full and complete acceptance of the present General Conditions of Sale of which the Buyer acknowledges that he/she has been made aware prior to his/her order.
ENFANCE PARIS SAS reserves the right to modify at any time the present General Conditions of Sale, without notifying the Buyer. Nevertheless, the General Conditions of Sale applicable to the order are those accepted by the Buyer at the time of placing the order.
2 Formation of the contract & Legal notice
The purchase contract is concluded with ENFANCE PARIS SAS, under the trade name ENFANCE PARIS.
ENFANCE PARIS is a simplified joint stock company (SAS) with a capital of 57100€, located at 33 rue d'hauteville, 75010 , PARIS, France.
Registered with the Commercial Court of Paris Siren number: 803 759 497 VAT number: FR26803759497 Hosting: WEEBOX
Director of publication: Agnès Laffourcade
By placing products in our online shop, we submit the following general terms and conditions of sale for any order made on our site, from the moment the user clicks on the button to order. The user will receive a confirmation e-mail afterwards. A binding contract between the two parties (our Website and the User) can therefore be concluded beforehand as follows:
- If you have chosen to pay by credit card, the contract is concluded when you are debited.
- If another payment provider such as PayPal is offered and chosen, the contract is concluded as soon as your payment has been transferred to the provider.
3 Site information and accessibility of the site
www.enfance-paris.com is an e-commerce site owned and managed by Enfance Paris SAS. The Site is open to all users of the Internet network and is in principle accessible 24 hours a day, 7 days a week, except in the event of interruption, whether programmed or not, by Enfance Paris or its service providers, for the needs of its maintenance and/or security or in the event of force majeure. Enfance Paris cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site. Enfance Paris reserves the right to modify the Site for technical or commercial reasons. When these modifications do not alter the conditions of the supply of services, in a substantial and negative way, the Client may be informed of the modifications made, but his acceptance is not requested.
By registering on the Site, the Customer guarantees Enfance Paris that he/she is of age and has the legal capacity to contract.
Enfance Paris may delete the Customer's Account at any time, for any reason, at its sole discretion.
4.1 Description of the products
The products sold by Enfance Paris are those appearing on the Site, on the day of consultation of the Site by the Purchaser and within the limits of available stocks. Enfance Paris reserves the right to withdraw products from sale at any time.
Prior to any order, you may consult the characteristics of the products sold on the Enfance Paris Internet site.
On the Website, prices may vary according to the country, the delivery method and the type of product.
4.2 Product availability
(1) The products are offered within the limits of available stocks. Enfance Paris cannot guarantee the availability of the products presented on the site. In case of unavailability of one of the products, the buyer will be informed as soon as possible by e-mail
or by telephone of the unavailability of the products and of the cancellation of his order.
In case of cancellation of the order, due to unavailability, the buyer's order will be automatically cancelled and his/her bank account will not be debited. If the product is not available and the customer's account has already been debited, Enfance Paris will proceed with the reimbursement of the amount on the debited account as soon as possible. Enfance Paris cannot be held responsible in the event of cancellation of an order due to stock shortage.
(2) Enfance Paris is entitled to terminate the contract binding the Seller to the Buyer from the moment when the Buyer does not receive the delivery of his goods or the delivery is erroneous, and this despite the prior conclusion of the agreement between the two parties. Enfance Paris is obliged to inform the customer of the unavailability of the service as soon as possible. All sums already paid by the Purchaser will be reimbursed immediately after the cancellation of the order.
(3) In case of stock shortage, Enfance Paris also reserves the right to establish customer waiting lists for the delivery of its products. In this case, the buyer is debited on his account at the time of the order without being delivered; as soon as the ordered product is restocked, it is sent to the buyer, depending on his position on the waiting list. The waiting times before restocking, indicated to the buyer at the time of the order, are indicative and non-contractual. Once the order has been placed and the buyer has been placed on the waiting list, the order cannot be cancelled. The order may be refunded upon receipt, in accordance with the terms and conditions for returns and refunds in these conditions.
The prices of the products are indicated in euros on the Enfance Paris Internet Site and on the B2B order form. At the time of final validation of the order, the price takes into account the VAT applicable on the day of the order and possible delivery costs. Enfance Paris reserves the right to modify the delivery costs at any time before the validation of the order by the Purchaser.
The price invoiced to the Purchaser will be the price indicated at the time of the final payment and the price indicated on the confirmation e-mail. The shipping costs will be specified in paragraph 7.2 of the following general terms and conditions of sale.
By validating the payment of the order, the Purchaser accepts without reserve the general sales conditions of Enfance Paris, as well as the confidentiality policy.
(1) Each product that the Buyer wishes to add to the order must be added to the basket by clicking on "Add". A summary of the total of the items will be made before proceeding to payment.
(2) Any order on the Enfance Paris Internet Site requires information from the Purchaser in order to be able to deliver the goods and proceed with payment. At the time of the first order, Enfance Paris sends an account confirmation e-mail to the Purchaser. The latter is not obliged to create an account, but with this account he/she will be able to access the customer data he/she provided during the first order, and benefit from gifts and discounts from Enfance Paris.
(3) In order to be able to continue with the purchase, the Purchaser must fill in and verify the billing and delivery address as well as the method of payment. As soon as the payment has been validated, a confirmation e-mail is sent by e-mail to the e-mail address previously provided. It is recommended that the Purchaser keep this document.
(4) Enfance Paris takes the greatest care in the presentation and description of these products to best satisfy the Customer's information. It is possible that the Customer may receive, following an Order, a piece previously returned by another person. It is specified that Enfance Paris only accepts the return of intact and unused Products, these two conditions being checked before the returned Products are put back into stock.
7 Delivery, shipping costs and transport
Enfance Paris delivers its merchandise with external shipping services such as Colissimo or La Poste. Enfance Paris delivers its products directly to your home or to a parcel relay, or by appointment at our offices at 33 rue d'Hauteville 75010 PARIS.
The shipping time is 1 to 2 working days, and the delivery time of the products is 2 to 5 working days depending on the country and the means of delivery.
7.2 Shipping costs
The delivery costs are indicated before the payment of the order.
In certain non-European Union countries, the Purchaser may be subject to additional customs and shipping costs. Enfance Paris shall not be held responsible for the payment of these costs.
The consumer is responsible for finding out about the customs charges in the country in which he is located.
7.3 Transport and damage
If the goods are delivered with obvious damage due to transport, the Purchaser must inform the delivery company (Colissimo or Chronopost) without delay and contact the Enfance Paris customer service immediately to enable the latter to deal with the complaints as soon as possible. Any complaint concerning damage related to the delivery made after the day of delivery may not be taken into account by Enfance Paris.
7.4 Delivery methods
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes. The Customer must ensure that the data he provides is correct and complete. The Customer is obliged to keep his personal data up to date. In the event of an error in the wording of the recipient's contact details, Enfance Paris cannot be held responsible for the impossibility of delivering the Products.
In the event that it is impossible to carry out the Delivery, the carriers appointed by Enfance Paris will endeavour to find a secure place to deposit the Product. The carriers mandated by Enfance Paris also leave a notice at the delivery address indicating the location of the Product and the procedure to be followed for a new Delivery. In the event of an erroneous address or if the Customer fails to collect the Product, he/she may contact Enfance Paris or the carrier to organise redelivery of his/her Order to a collection point. Failing this, the Product is returned to the Enfance Paris warehouse.
If the goods are returned to the Enfance Paris warehouse, no re-shipment can be carried out and the Customer will be reimbursed within a reasonable period of time following receipt of the goods.
Enfance Paris delivers Orders within a maximum period of 14 (fourteen) working days for delivery in Metropolitan France and 20 (twenty) working days for international delivery (Europe), this period being counted from the day after the Order is validated. The day after a new product or a restocking is put online, and during the whole month of December, the delivery time may be increased by 10 (ten) days, given the volume of Orders.
In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase, access codes, names and/or intercom numbers, etc.).
Enfance Paris may not be held responsible for any delay in delivery that is not of its making or justified by a case of force majeure (as defined below).
In the event that the delivery deadline is exceeded, the Customer may request the cancellation of the sale and obtain, within a maximum period of 14 (fourteen) days of his/her request, the reimbursement of the sums paid for the Order. Notwithstanding the foregoing, Enfance Paris may not be held responsible for the harmful consequences of a delay in delivery, only the reimbursement of the Product by Enfance Paris being possible, to the exclusion of any other form of compensation.
8 Payment Conditions
The Purchaser has the following payment options:
Credit card (Blue, Visa, Eurocard, Mastercard)
- Your transaction will be carried out in a secure manner, in accordance with the 3DS standards.
- Your account will be debited as soon as the order process is completed.
You pay the invoice amount online via PayPal. Personal and financial information is sent to the PayPal servers. You must be registered in principle or have a PayPal account to confirm the payment instruction (except in the case of guest access). Additional information is available during the order transaction.
It is possible for the Buyer to pay the amount in part or in full by using a gift or discount code. To do so, the Buyer must enter the code provided at the time of payment and validate it. The amount of the gift or promotional code will then be deducted from the total amount and the Buyer can continue with the order.
8.1 B2B Professional Resellers payment terms
Cash payment by bank transfer or credit card:
- On the day of the order
- On receipt of the invoice or order confirmation
- Payment with a negotiated term
Penalties due in case of late payment: Late payment is deemed to have occurred when payment is made after the date shown on the invoice. The interest rate for late payment penalties applied by the European Central Bank (ECB), known as the key rate, plus 10 percentage points. The current interest rate is 0%, which means that the late payment penalty is 10% of the invoice amount per month of delay.
9 Right of withdrawal, refund and return of goods
9.1 Right of withdrawal
The Buyer has a period of 14 (fourteen) days from receipt of the order to exercise his legal right of withdrawal.
The Buyer exercising his right of withdrawal under the conditions provided for in this article (9.1.1) in terms of time limits and procedures for returning products, may obtain a refund corresponding to the amount of the returned products. If the buyer wishes to exchange his order, he must proceed to the reimbursement of his order, then return to the site to place a new order.
9.1.1 Procedure for returning goods
(1) The procedure is explained to each buyer who makes a request via the contact form. The Buyer has a period of 14 days to exercise his right of withdrawal from the date of receipt of the order, respecting the conditions of return.
(2) The products must imperatively be returned to Enfance Paris in a condition suitable for resale (products in perfect condition accompanied by their original packaging, accessories, instructions, etc.), except in the case of a delivery damaged by the post. Only unused Enfance Paris products can be returned and reimbursed. If the Enfance Paris product has been used by the Purchaser, then the product cannot be reimbursed (except in the case of a special offer). Enfance Paris inspects the goods returned by the Buyer to ensure that they comply with these conditions of return before proceeding with the refund. If a used product or unclaimed goods are returned to Enfance Paris by the purchaser, failing reimbursement, this product or this merchandise may be returned to the purchaser, at his/her expense and at his/her request.
(3) The Purchaser must return the goods to the address indicated by the customer service. The procedure is explained to each buyer who requests it via the contact form.
9.2 Commercial guarantee
The Buyer has a period of 14 days to make use of this guarantee as from the receipt of the package. He/she must comply with the above terms and conditions in terms of reimbursement and return of the goods.
The abusive use of the commercial guarantee is prohibited. In addition, it is forbidden to make repeated returns. The Buyer is entitled to only one return and one refund per order. Each order may contain only one product.
10 Property reserve
Enfance Paris retains full and complete ownership of the products sold until full payment of the full price, in principal, expenses, taxes and compulsory contributions included.
11 Intellectual property
The Enfance Paris Internet site and all that it contains (images, logos, videos, texts, etc.) is the exclusive property of Enfance Paris. Any total or partial reproduction is forbidden and punishable by law.
12 The buyer's obligations
Following the purchase of a product, Enfance Paris offers the Purchaser the possibility of publishing photos of his product or photos involving the use of his product on social networks. The Purchaser authorises Enfance Paris to reproduce and distribute this public content on the Enfance Paris website and social networks. Enfance Paris is not responsible for the Buyer's messages accompanying the publications of Enfance Paris content on the social networks. The buyer nevertheless undertakes to ensure that the content he/she posts is in accordance with the law, and that in particular no remarks may be considered as illegal, discriminating, racist, sexist or violent.
13 Legal warranties and limitation of liability
The responsibility of Enfance Paris with regard to any Product purchased on the Site is strictly limited to the purchase price of the latter. Enfance Paris shall in no case be liable for the following losses, regardless of their origin :
- loss of income or sales
- loss of exploitation
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of work or management time
- loss of image
- loss of opportunity, in particular to order a Product,
- moral prejudice.
The documents, descriptions and information relating to the Products appearing on the Site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided for by the law.
Enfance Paris does not provide any guarantee concerning any prejudice that could be caused by the transmission of a computer virus (or other computer programmes such as worms, time bombs, Trojan horses, cancelbots, logic bombs) or any other form of programming routine designed to damage, destroy or deteriorate in any other way a functionality of a computer or to hinder the proper functioning of the latter, including any transmission resulting from the downloading of any content carried out by the Client, from the software used by the latter to download the content, from the Site or from the server that enables access to it. In this regard, the Customer acknowledges that it is the Customer's responsibility to install appropriate anti-virus and security software on its computer hardware and other devices to protect them from bugs, viruses or other such harmful programming routines. The Customer acknowledges that he/she assumes all risks related to any content downloaded or obtained in any other way through the use of the Site and agrees that he/she is solely responsible for any damage caused to his/her computer system or any loss of data resulting from the downloading of this content.
Enfance Paris is bound to deliver Products that comply with the contractual provisions. The Products are considered to be in conformity with the contractual provisions if the following conditions are met: (i) they must be in conformity with the description and possess the characteristics set out on the Site; (ii) they must be adapted to the purposes for which products of this type are generally designed; (iii) they must meet the quality and resistance criteria that are generally accepted for products of the same type and that can reasonably be expected.
In addition, Enfance Paris guarantees consumers against defects of conformity and hidden defects for the Products on sale on the Site under the following conditions:
The presence of an apparent defect on a Product must give rise to a complaint by contact form or e-mail (firstname.lastname@example.org) within three working days following Delivery. Any complaint must explain the defect concerned. Otherwise, no complaint is admissible, and no return or exchange is possible. The Product must be returned, in its original packaging, in its original, new, unused condition, with the references of the initial Order and a copy of the complaint to the Enfance Paris head office, after sending an e-mail indicating the apparent defect of the Product mentioned above. Cases of apparent defect confirmed by Enfance Paris give rise, depending on the content of the Customer's complaint, either to the establishment of a credit note in favour of the Customer, or to the replacement of the Product, or to the outright reimbursement of the Price to the Customer within a period of 14 days. If the return procedure is not respected, no exchange or refund or credit note is possible.
Non-conformity - Hidden defects
Subject to the validation of a non-conformity or a hidden defect by Enfance Paris or the manufacturer, as the case may be, the Customer benefits from the following guarantees:
Enfance Paris, whose registered office is 33 rue d'Hauteville, 75010 Paris, France, acts as guarantor in the sense of the provisions of articles L 217-5 and following of the Consumer Code and 1641 and following of the Civil Code.
Thus, the Customer :
- has a period of two (2) years from the delivery of the Product to take action for lack of conformity of the Product,
- is exempted from having to prove the existence of the lack of conformity of the good during the six (6) months following the delivery of the Product,
- may choose between repairing or replacing the Product, subject to the cost conditions set out in Article L217-9 of the French Consumer Code;
The legal guarantee of conformity applies independently of the commercial guarantee described below.
In addition, the Customer may also make use of the legal guarantee for hidden defects in the item sold, in accordance with Articles 1641 et seq. of the French Consumer Code.
Civil Code. The legal guarantee for hidden defects allows the Customer, within a period of two years from the discovery of the defect, to be reimbursed for a Product that has proved to be unfit for its use.
The warranty for hidden defects allows the Customer to be protected against hidden defects in the Product purchased which prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has the choice between two options: to keep the Product and ask for a reduction in price, or to return the Product and ask for a refund of the price paid, in accordance with Article 1644 of the Civil Code.
In order to implement these guarantees, the Product must be returned, in its original packaging, in its original, new, unused condition, with the references of the initial Order and a copy of the complaint to the Enfance Paris head office, after sending an e-mail indicating the reason for returning the Product.
For all practical purposes, the following legal provisions are reminded:
Art. L217-4 of the French Consumer Code: "The seller shall deliver goods in conformity with the contract and shall be liable for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
Art. L217-5 of the Consumer Code: "The goods conform to the contract: 1° If it is fit for the purpose usually expected of similar goods and, where applicable (a) if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model; (b) if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter. "
Art. L217-7 of the French Consumer Code: "Conformity defects that appear within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may rebut this presumption if it is not compatible with the nature of the goods or the claimed lack of conformity.
Art. L217-8 of the Consumer Code: "The buyer is entitled to demand that the goods conform to the contract. However, he may not contest the conformity by
The same applies where the defect originated in materials supplied by the contractor. The same applies when the defect originates in materials that he himself supplied.
Art. L217-9 of the Consumer Code: "In the event of a lack of conformity, the buyer may choose between repairing or replacing the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.
Art. L217-10 of the Consumer Code: "If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price returned or keep the goods and have part of the price returned. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of article L. 217-9 cannot be implemented within a period of one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the good and the use he is seeking. However, the sale may not be cancelled if the lack of conformity is minor.
Art. L217-11 of the Consumer Code: "The application of the provisions of Articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These same provisions do not prevent the award of damages.
Art. L217-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Art. L217-13 of the French Consumer Code: "The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as set out in Articles 1641 to 1649 of the French Civil Code or any other action of a contractual or extra-contractual nature recognised by law.
Art. 1641 of the Civil Code: "The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lower price for it, if he had known about them."
Art. 1642 Civil Code: "The seller is not bound by apparent defects of which the buyer has been able to convince himself.
Art. 1643 of the Civil Code: "He is bound by hidden defects, even if he did not know about them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.
Art. 1644 Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.
Art. 1646 of the Civil Code: "If the seller was unaware of the defects of the thing, he shall be bound only to return the price and to reimburse the buyer for the expenses incurred by the sale.
Art. 1648 of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. (...) "
In the event of an event of force majeure preventing the execution of the present GTC, Enfance Paris informs the Customer within a period of fifteen (15) days from the occurrence of this event, by e-mail or by registered letter with acknowledgement of receipt. In addition to those usually retained by the jurisprudence of the French courts and tribunals, the following are expressly considered as cases of force majeure or fortuitous events: total or partial strikes, lock-outs, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes in the forms of marketing, computer breakdown, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties that prevents the normal performance of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of Enfance Paris or the Client without compensation on either side. Failure to pay by the Client cannot be justified by a case of force majeure.
14 Customer Service
You can contact our customer service by using the contact form on the site, or by e-mail at email@example.com
15 Partial invalidity
If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other stipulations shall retain all their force and scope.
No tolerance, inaction or inertia on the part of Enfance Paris may be interpreted as a renunciation of its rights under the terms of the GCS.
No tolerance, inaction or inertia on the part of Enfance Paris may be interpreted as a renunciation of its rights under the terms of the GTC.
17 Applicable texts and competent jurisdiction
Sales of products by the company Enfance Paris to private individuals and professionals are subject to French law, regardless of the country of residence of the Purchaser and the place where the order was placed. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Enfance Paris and the purchaser, even in the event of multiple defendants, will, in the absence of amicable agreement, be the exclusive competence of the competent French courts in application of the rules laid down by the Civil Code and the Consumer Code.
Personal data & Confidentiality
PERSONAL DATA & CONFIDENTIALITY
The personal data policy implemented by the company Enfance Paris is accessible from the site www.enfance-paris.com, including in their versions optimised for navigation on mobiles, tablets and smartphones. The site www.enfance-paris.com and its various versions are hereinafter referred to together as the "Site". Unless otherwise provided, the present personal data policy set up by the company Enfance Paris is applicable to the websites www.enfance-paris.com. You acknowledge and expressly accept that personal data concerning you may be collected on the Site for use by Enfance Paris.
This document details the way in which Enfance Paris uses and collects your personal data and informs you of the measures taken by Enfance Paris to ensure the protection of your personal data within the framework of the use of the Site in accordance with the provisions of law n°78-17 of 6 January 1978 relating to Information Technology, Files and Liberties (hereinafter the "Information Technology and Liberties Law"), as modified by the provisions of law n°2004-801 of 6 August 2004 relating to the protection of individuals with regard to the processing of data of a personal nature. Enfance Paris protects the privacy of its Internet users by respecting the applicable regulations in force. Thus, Enfance Paris, as the data controller, has notified the Commission Nationale de l'Informatique et des Libertés (hereinafter the "CNIL") of the collection and processing of your personal data.
Collection, use and conservation of data
1 Data collection / Personal data Enfance Paris is likely to collect your personal data when you make a purchase, or when you create your customer account in the Enfance Paris Online Shop. Personal data" refers to information concerning you as a natural person that you voluntarily communicate by filling in a form on the Site, or that Enfance Paris collects in the context of your browsing and which, whatever its nature, makes it possible to identify you, directly or not. Personal data includes nominative data (such as your name, contact details, age, ages of your children) and electronic identification data available on or from your computer (such as "cookies" or "IP addresses"). Your electronic identification data makes it possible to identify or geolocate (without being more precise than the city) your connection terminal or the pages consulted on the Site during your browsing and are generally insufficient on their own to identify you in a nominative manner. Social networks Enfance Paris is the publisher of an information and presentation page for Enfance Paris on various social networks such as facebook™, or instagram™. You can follow the pages of Enfance Paris on these social networks. Your personal information that you have indicated as public and accessible from your profile, is accessible to Enfance Paris. Enfance Paris does not create or use any database independent of these social networks from the personal information that you may publish there. If you wish to oppose access by Enfance Paris to the personal information that you have published on your profile (and that is publicly visible), we remind you that the parameters of the social networks offer the possibility of controlling and/or limiting access to your data. We also recommend that you regularly read the personal data policy of these social networks.
Boutique en Ligne Enfance Paris also collects your personal data when you make a purchase on the Boutique en Ligne Enfance Paris, in particular to enable you to place an order online.
2 Use of data The information you communicate on the Site allows Enfance Paris to :
- Process your questions or requests for information,
- Analyse the frequentation of the Site,
- To send you, subject to your agreement, targeted advertising or commercial prospecting messages,
- To send you the Newsletter to which you have subscribed
- To enable us to establish global trends in purchasing behaviour, without you being identifiable in any way
- To send you any catalogues,
- To inform you about Enfance Paris products,
- To offer you an online communication tool,
- To inform you of events organised by Enfance Paris,
- Offer you the opportunity to participate in surveys,
- Allow you to follow the Site and its news
Where applicable, the information that is essential for Enfance Paris to fulfil the missions described above is indicated by an asterisk on the different pages of the Site. The other information is optional and allows us to get to know you better and to improve our communications and services to you. The information collected by Enfance Paris is notably your surname, first name, postal address, e-mail address, gender, date of birth and telephone number. This information enables Enfance Paris to deliver your orders, to establish market trends and to send targeted communications in view of your profile and your navigation on the Site (using cookies) in order to continue to offer you a quality and adapted service.
A cookie does not allow you to be identified; on the other hand, it records information relative to (i) your computer's navigation on the Site (the pages you consulted, the date and time of consultation, etc.) that Enfance Paris can read during your subsequent visits or (ii) the number of times our advertising content is displayed on third party sites or applications or social networks or (iii) the opening and reading of electronic communications that Enfance Paris may be led to send you. Enfance Paris may collect information by implanting a cookie or a web beacon in your computer from the Site or by counting the clicks on the elements that Enfance Paris sends you. In this way, Enfance Paris memorises your choices and connection or identification information when you visit an online service. The cookies that Enfance Paris sends from the Site, according to your choice of terminal settings that you can review at any time, make it possible to
- establish statistics and volumes of frequentation and use of the various elements making up the Site (sections and contents visited, path), making it possible to improve the interest and ergonomics of the services offered to you;
- to provide you with adapted and targeted services and navigation;
- to count the number of clicks on an element of an online service.
Similarly, Enfance Paris is likely to buy advertising space in order to promote its products, by means of advertising content disseminated on third party sites, online platforms or applications, or to propose to these users to promote Enfance Paris on social networks by means of unique links attached to each user, which may contain or use one or several cookies. Subject to your choice of settings on your terminal, which you can review at any time, this cookie may be recorded in your terminal in order to
- count the number of displays and activations of our advertising content distributed on third party sites or applications, identify this content and these sites or applications or social networks, determine the number of users who have clicked on each content;
- track shares and clicks on unique links that you share
- send you advertisements while you are browsing the Internet on third party sites or social networks;
- to establish statistics.
Enfance Paris also informs you that you can oppose the recording of "cookies" by configuring your browser in the following manner:
For Mozilla Firefox: Choose the "Tools" menu, then "Options", Click on the "Privacy" icon, Locate the "Cookie" menu and select the options that suit you. For Microsoft Internet Explorer 6.0 and above: Choose the "Tools" menu, then "Internet Options", Click on the "Confidentiality" tab, Select the desired level with the cursor. For Opera 6.0 and above: Choose the 'File' menu, 'Preferences', 'Privacy' and select the options that suit you. For Safari: In the Safari menu choose 'Preferences', 'Security' and select the options that suit you. For Google Chrome: Choose the Chrome menu in the browser toolbar, select Settings and then click on 'show advanced settings', in the 'privacy' section click on the 'content settings button', then in the 'cookies' section you can select the options that suit you.
Sharing and disclosure of data
Enfance Paris is the sole recipient of the data collected. Enfance Paris only transmits or sells your personal data to a third party when :
- Enfance Paris must share this information with its distributors, service providers and in particular its technical service providers to provide you with the service you have requested
- Enfance Paris establishes global market trends from the aggregation of several data.
- Enfance Paris receives a request from a judicial authority or any administrative authority empowered by law requesting the communication of this information in accordance with the legislative provisions in force.
Enfance Paris makes its best efforts to ensure the confidentiality and security of the personal data collected during their transmission to the aforementioned persons.
Data transmitted by the Internet user without solicitation from Enfance Paris
Enfance Paris asks you not to transmit content that is not solicited by a questionnaire or any other collection form, such as commercial information, advertising, personal creations, ideas, concepts, etc. When you voluntarily provide personal data concerning yourself, in particular when it concerns multimedia content (photographs, videos, etc.) using our products or our advertising hashtags, notably on social networks, you accept that Enfance Paris may use them in compliance with personal rights; and you agree to cede to Enfance Paris all the intellectual property rights linked to these contents for an unlimited period of time and with no geographical limitation, it being understood that Enfance Paris may exploit these contents without having to pay royalties.
You undertake to communicate accurate information that does not harm the interests or rights of third parties.
Enfance Paris makes every effort to protect your personal data against damage, loss, misappropriation, intrusion, disclosure, alteration or destruction. The employees of Enfance Paris who, by virtue of their position, have access to your personal data undertake to maintain the utmost confidentiality in this respect. However, Enfance Paris does not control the risks linked to the functioning of the Internet and draws your attention to the existence of possible risks in terms of punctual loss of data or infringement of the confidentiality of data transiting via this network. The information proposed on the Site may be interrupted in cases of force majeure or beyond the control of Enfance Paris or due to events beyond the control of Enfance Paris. Enfance Paris has set up a system of secure payment for all orders placed on the Enfance Paris online shop. Payments are made on an external platform via a payment provider that complies with 3DS security standards.
Rights of individuals on the data collected.
You have a general right to access, modify, rectify and delete data concerning you. You can exercise this right by sending your request to our Customer Relations Department:
- by mail: by writing to Enfance Paris 33 rue d'Hauteville 75010, Paris, France.
In order for us to satisfy this request, you must send us the elements necessary for your identification: name, first name, e-mail and postal address.
Use of data in the event of a change of control of the company.
The data collected by Enfance Paris may be transferred to third parties in the event of a change of control of the company, an acquisition, a collective procedure or a sale of the company's assets.
Updating of the confidentiality policy
Questions & contact
For any questions or comments relating to the Personal Data Policy or to the way in which Enfance Paris collects and uses data concerning you, you may contact our Customer Relations Department:
- by post: by writing to Enfance Paris 33 rue d'Hauteville 75010, Paris, France.
- by email : Contact@enfance-paris.com