Frequently asked questions
02. 10. 2023

Hello everyone! Here's a series of questions and answers that we hope will answer all your questions. Enjoy your reading.

THE SOOTHING FACE CREAM 0-3 YEARS:

Is it suitable for all ages? Of course, what can be applied on a baby's skin can be applied on the skin of children, teenagers and adults. But it is specially formulated to suit the skin of a young child.

Can it be applied to atopic skin? Yes, it has been specially created for this purpose! Babies have very fragile skin, and all our active ingredients are designed to respect this sensitivity. As with any product, it is essential to test the product on a small area of skin on the arm. If there is no reaction within 24 hours of application, the product has been well accepted by the skin.

How long does a bottle of cream last? A bottle lasts 3 months with twice-daily use, morning and evening.

What scent does it have? It has a light rose smell.

The product is dry at the tip of the pump, is this normal? If you don't use the cream for a while, it may dry out at the pump tip. Give it a squeeze or two to remove the drier product and access the product. Don't panic, the drying product protects the product in the bottle.

Can it be used on the body? Yes, but it's suitable for fine, sensitive facial skin.

THE PROTECTIVE MOISTURIZER 3-12 YEARS:

Is it suitable for all ages? This product can be applied to the skin of children aged 3 and over, and can also be applied on the skin of teenagers and adults. But it is specially formulated to suit the skin problems of a growing child. However, this product is not recommended for use on skin under 3 years of age.

Can it be applied to atopic skin? Yes, it has been specially created for this purpose! Children have very fragile skin, and all our active ingredients are designed to respect this sensitivity. As with any product, it is essential to test the product on a small area of skin on the arm. If there is no reaction within 24 hours of application, the product has been well accepted by the skin.

How long does a bottle of cream last? A bottle lasts 3 months with twice-daily use, morning and evening.

What does it smell like? It has a slightly sweet fragrance, a little like cinnamon.

Can it be used on the body? Yes, but it's suitable for fine, sensitive facial skin.

The product is dry at the tip of the pump, is this normal? If you don't use the cream for a while, it may dry out at the pump tip. Give it a squeeze or two to remove the drier product and access the product. Don't panic, the drying product protects the product in the bottle.

Is it normal for the product to be liquid on the first pump? It's an aqueous solution, and depending on storage conditions, there may be a slight phase shift on the first pump. Don't panic, the second pump is the right one. It's a natural product with very few additives.

EAU DE TOILETTE & L'EAU LILAS:

Why are your eaux de toilettes formulated with alcohol? We wanted to create real fragrances that last throughout the day, with a beautiful scent that remains pure, and only solutions with alcohol allow this. This also avoids any debate about whether they should be applied directly to the skin or not. Because fragrances with or without alcohol can be allergenic, we advise against applying them directly to the skin, even if they are water-based. We recommend spraying on linen, clothing and children's toys.

Are the eaux de toilettes suitable for the whole family? We designed and developed our formulas for moms who don't want to wear an imposing perfume after the birth of their child, but who still want to wear a chic, unique, Parisian, singular, fresh fragrance. Our eaux de toilette are light and delicate enough to be shared with children, in a spirit of sharing and transmission.

Where are your eaux de toilettes formulated? They are formulated by noses in Paris and produced in Grasse, in the south of France, also known as the city of perfumes.

LEAVE ON DETANGLING LOTION: 

Is it suitable for all hair types? Yes, it detangles all hair types without greasing.

Does it grease or weigh down hair? No, its formula, full of innovative active ingredients, gently detangles hair without greasing or weighing it down.

How is it a treatment? Our detangling spray is composed of aloe vera and jojoba, two rich, moisturizing active ingredients, to care for the hair fiber during detangling.

Why is it so thick? Because the ingredients in the formula make it a real detangling cream. Thanks to its spray format, the product is evenly distributed over the lengths.

NOURISHING BODY OIL 0-3 YEARS:

Is it suitable for mom's skin before or after pregnancy? Yes, it hasn't been tested specifically for stretch marks, but its pure, effective formulation means it can be used during pregnancy and while breast-feeding for maximum hydration.

Can it be applied to atopic skin? Yes, its formulation of 6 precious oils and nothing else makes it suitable for problem skin. As with all products, it is essential to test the product on a small area of skin on the arm. If there is no reaction within 24 hours of application, the product has been accepted by the skin.

Do you have any massage techniques to recommend? Yes, of course, we've created a Petit Manuel for massaging baby, which you can find on our blog. Don't hesitate to contact us if you'd like a copy for home use.

Does it contain any allergens? No, the formula is certified 100% allergen-free.

How many pumps of oil should I apply for a massage? We recommend applying 3 to 4 pumps in your hands to massage baby's body completely.

Does it keep well? Yes, the oils keep very well, as there are no added preservatives.

Can it be used on the hair? It's a nourishing oil, and there are no contraindications for hair use. All the oils in the product can be applied to the hair fiber.

Is it dangerous for my child to put oiled hands in his mouth? No. Its 100% natural, risk-free formula guarantees its safety if baby ingests a little oil when putting his hands or feet to his mouth.

NOURISHING DRY OIL 3-12 YEARS

Is it suitable for mom's skin during pregnancy? No, as this oil contains geranium essential oil, which is not recommended during pregnancy and breastfeeding.

Can it be applied to atopic skin? Yes, its formulation of 6 precious oils and nothing else makes it suitable for problem skin. For atopic and eczema-prone skin, you should avoid introducing a new product when the skin is in crisis. As soon as the skin has calmed down, start nourishing the affected areas twice a day. Gradually, the skin will become stronger in the face of new outbreaks. As with any product, it is essential to test the product on a small area of skin on the arm. If there is no reaction within 24 hours of application, the product has been accepted by the skin.

Is it suitable for massage? Yes, of course, you can perform the same gestures as for an adult massage. Children can even apply the oil on their own and learn to massage themselves.

Does it contain allergens? Yes, those naturally present in Geranium essential oil.

How many pumps of oil should I apply for a massage? We recommend applying 4 to 5 pumps in your hands to start with, and reapplying more if necessary. Does it keep well? Yes, the oils keep very well, as there are no added preservatives.

Can I use it on my hair? It's a nourishing oil, so there are no contraindications for hair use. All the oils in the product can be applied to the hair fiber.

OUR 3 SOLID SOAPS:

My soap has a little brown stain, is it dangerous? All our soaps are handmade in France, air-dried and packaged by hand. It's possible that a small air bubble may have crept into the soap during manufacture, causing oxidation. Be reassured, there's nothing dangerous in use.

0-3 YEARS PROTECTIVE SOOTHING SOAP:

Is it suitable for all ages? Of course, what can be applied to a baby's skin can be applied to the skin of children, teenagers and adults.

3-8 YEARS PROTECTIVE PURIFYING SOAP:

Is it suitable for all ages? This soap can be applied to the skin of children aged 3 and over, and can be applied to the skin of teenagers and adults. However, it is not recommended for use on children under 3.

8-12 YEARS PROTECTIVE INVIGORATING SOAP:

Is it suitable for all ages? What can be applied to the skin of children aged 8 and over, can be applied to the skin of teenagers and adults, but should not be applied to the skin of children under 8.

IN GENERAL:

Do you make refillable formats? At the moment, we don't do refillable formats, but the project is under study. In the meantime, our mission is to create as little waste as possible, and all our packaging is 100% recyclable.

If you have any further questions, please don't hesitate to contact us via our website or social networks.